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1 Copy and paste the URL from your web browser for the page you are having trouble with and paste it in the field provided below.
2 If you are experiencing any error messages, also copy and paste them into the appropriate field below.
3 Fully describe the problem you are experiencing by listing the actions you took.
4 Please list them in the order of how the problem occurred, so that our technical staff can reproduce it.
5 Screenshot Uploaders - If needed, you may upload screenshots using the uploaders below.
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A Trouble Ticket will be issued and sent to our technical department for review. Admark will then classify the
Trouble Ticket using one of the Trouble Ticket types below once we evaluate your ticket.
Trouble Ticket Types
> Non Urgent Trouble Tickets - Are handled in the order in which they are received and can take up to 3-5
business days to resolve. Non Urgent Tickets are any bugs (not changes or requests) that are simply wrong with the system
but do not affect the overall performance of the website or your ability to manage data on the website. Examples: menu bleeding
off the page, image not lining up correctly, etc.
> Urgent Trouble Tickets - Are handled within 24-48 hours except on weekends. Urgent Trouble Tickets are tickets for bugs
that do not allow the website to function properly. Examples: cart checkout errors, errors preventing the entering/viewing of product
and other content data. Urgent Trouble Tickets are tickets for issues that hinder the ability of the website to function properly.
NOTE: Changes or Feature Requests SHOULD NOT be sent via the Trouble Ticket system. Requests for new
functionality or design alterations should be sent via email to your account representative. This system is only for bugs and errors
on your site; sending any other type of request in your submission will likely delay processing and resolution of your trouble ticket.
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Trouble Ticket Form (Required Information *) |
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